Privacy policy
Last updated: February 2026
This Privacy & Cookie Policy explains how Portman Street Ltd ("we", "us", "our") collects, uses, stores, and protects your personal data when you visit or make a purchase from www.store.drumcode.se
We are committed to protecting your privacy and complying with UK data protection laws, including the UK GDPR, the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).
1. Who We Are (Data Controller)
Portman Street Ltd is the data controller responsible for your personal data.
· Website: www.portmanstreet.com
· Email: hello@portmanstreet.com
· Trading address: Unit F14, Parkhall Business Centre, 40 Martell Road, Dulwich, London SE21 8EN
· Registered office: 137–139 High Street, Beckenham, Kent, BR3 1AG, England
· Company number: 10672012
· VAT number: GB272079801
2. What Personal Data We Collect
We may collect and process the following categories of personal data:
· Identity data: name
· Contact data: billing and delivery address, email address, telephone number
· Transaction data: order details, payment confirmations (no card details are stored by us)
· Technical data: IP address, browser type, device information, cookies
· Marketing preferences: your communication preferences
We do not knowingly collect data relating to children.
3. Lawful Bases for Processing
We process your personal data only where permitted by law. Our lawful bases include:
· Performance of a contract: to process and fulfil your orders
· Legal obligation: to comply with accounting, tax, and regulatory requirements
· Legitimate interests: to operate and improve our business, prevent fraud, and ensure website security (balanced against your rights)
· Consent: for marketing communications, non-essential cookies, and sharing data with Artists where required
4. How We Use Your Personal Data
|
Purpose |
Lawful Basis |
|
Process orders and payments |
Contract |
|
Deliver goods and manage returns |
Contract |
|
Customer service communications |
Contract / Legitimate interests |
|
Accounting and tax compliance |
Legal obligation |
|
Fraud prevention and security |
Legitimate interests |
|
Website analytics |
Consent |
|
Marketing communications |
Consent or PECR soft opt-in |
5. Data Retention
We retain your personal data only for as long as necessary:
· Order and financial records: 6 years (legal obligation)
· Customer account data: 24 months after last activity
· Marketing data: until you withdraw consent or unsubscribe
· Cookie data: see Section 9
Where data is no longer required, it is securely deleted or anonymised.
6. Sharing Your Personal Data
We may share your personal data with trusted third parties where necessary, including:
· Payment service providers
· Courier and fulfilment providers
· Website hosting and IT providers
· Professional advisers (legal, accounting)
· Analytics providers
All third parties are required to process your data securely and lawfully under written agreements.
7. Artist Marketing & Data Sharing
When you visit the store you will be offered you the opportunity to receive marketing communications about the store and artists.
Portman Street marketing
Where permitted by PECR, we may send you marketing emails about similar Artist-related products using the **soft opt-in** rule. You will be given a clear opportunity to opt out at checkout and in every email.
Sharing data with Artists
We will only share your email address with an Artist or their appointed management company where:
· You have given explicit consent for your email address to be shared; or
· Such sharing is otherwise permitted by applicable electronic marketing laws.
Artists and their management companies act as independent data controllers. Their use of your personal data is governed by their own privacy policies.
You may withdraw your consent or object to marketing at any time.
8. International Data Transfers
Some of our service providers may process personal data outside the UK.
Where this occurs, we ensure appropriate safeguards are in place, including:
· UK adequacy regulations; or
· The UK International Data Transfer Agreement (IDTA); or
· Other legally approved safeguards.
9. Cookie Policy
What are cookies?
Cookies are small text files placed on your device when you visit a website. They help websites function properly and provide insights into usage.
Types of cookies we use
· Strictly necessary cookies: required for core website functionality such as shopping baskets and checkout
· Analytics cookies: help us understand how visitors use our website (e.g. Google Analytics)
· Preference cookies: remember your settings and choices
Consent
We use a cookie consent tool that allows you to accept or reject non-essential cookies. Analytics cookies are only placed after you have given consent.
You can change or withdraw your consent at any time via the cookie settings on our website.
Managing cookies
You can also control cookies through your browser settings. Blocking cookies may affect website functionality.
10. Your Rights
Under UK data protection law, you have the right to:
· Access your personal data
· Request correction of inaccurate data
· Request erasure of your data
· Restrict processing
· Object to processing, including direct marketing
· Request data portability
· Withdraw consent at any time
To exercise your rights, contact us at hello@portmanstreet.com
You also have the right to lodge a complaint with the UK supervisory authority.
11. Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.
12. Contact Us
If you have any questions about this policy or how we handle your data, please contact:
Portman Street Ltd
Email: hello@portmanstreet.com
