/COVID-19 - Merchandise Update.
First of all - We hope you are safe and well.
We are still operating our store and delivering Drumcode Merchandise to you during this time - however as the global delivery networks are under increased pressure, orders are taking longer than usual to process and deliver.
Safety for our team, and our fans is our number 1 priority, but these additional precautions have an impact on the speed at which we can operate, as it is also having an effect on the global delivery networks.
Where is my order?
If you already placed an order with us, you will have received an order confirmation e-mail.
You will receive a second e-mail from us when your order has been processed and dispatched.
Depending on locations, and your delivery type - this may or may not contain a tracking number.
If you have any questions at all, you can contact us.
What is the expected delivery time?
As we ship different products from different locations, to different locations around the world, it's hard to give an exact time, but we are expecting deliveries to take anywhere between 2-3 days, and 7 weeks. We are actively trying to bring this down as fast as possible.
If you have any questions on particular products, you can contact us for more info.
What are we doing differently?
We are following advice from WHO, CDC, and relevant local and international governments on best practices. This means we are operating with reduced staff on any shift, maintaining minimum distances of 6 feet between each other as they work. Everyone who can work from home - is working from home.
Staff are provided with PPE and break areas also have sections to maintain safe distances.
Work areas are also being sanitised regularly, in accordance with Government advice.
If you have any other questions, you can contact us and we will do our best to help.
Thank you for your understanding at this time. Stay safe - and we look forward to seeing you on the dance-floors around the world again as soon as it is safe to do so.